Austria: Directive (EU) 2025/2647 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes enters into force

Description

Directive (EU) 2025/2647 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes enters into force

From 20 September 2028, Directive (EU) 2025/2647 enters into force fully with the implementation of Member State transposing measures. From this date, the revised Union framework for alternative dispute resolution becomes fully operational at nation…

DIRECTIVE (EU) 2025/2647 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 16 December 2025 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes and amending Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 following the discontinuation of the ..., eur-lex (Official)

Scope

Policy Area

Consumer protection

Policy Instrument

User/subject right

Regulated Economic Activity

platform intermediary: e-commerce

Implementation Level

supranational

Government Branch

executive

Government Body

central government

Complete timeline of this policy change

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2023-10-17

under deliberation

On 17 October 2023, the European Commission proposed a directive amending Directive 2013/11/EU on a…

2023-10-24

in consultation

On 24 October 2023, the European Commission opened a consultation, until 20 December 2023, on its p…

2023-12-20

processing consultation

On 20 December 2023, the European Commission closed the consultation on its proposal to review the …

2025-06-26

under deliberation

On 26 June 2025, the European Parliament and the Council reached a political agreement on the Commi…

2025-11-17

adopted

On 17 November 2025, the Council of the European Union adopted the revised Alternative Dispute Reso…

2025-12-16

adopted

On 16 December 2025, the European Parliament adopted Directive (EU) 2025/2647 after agreeing to the…

2026-01-19

in grace period

On 19 January 2026, Directive (EU) 2025/2647 entered into force, in accordance with Article 6, on 2…

2026-04-20

in force

By 20 April 2026, the European Commission must develop, promote and maintain a user-friendly digita…

2028-03-20

in force

By 20 March 2028, Member States must adopt and publish the laws, regulations and administrative pro…

2028-09-20

in force

From 20 September 2028, Directive (EU) 2025/2647 enters into force fully with the implementation of…