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Description

Closed consultation on the Commission proposal for the review of the ADR framework for consumers

On 20 December 2023, the European Commission closed the consultation on its proposal to review the alternative dispute resolution (ADR) framework aiming to simplify rules on out-of-court dispute resolution to adapt them to digital markets by explicitly covering a broad range of EU consumer rights. In particular, the proposal aims to expand the scope of the ADR Directive to non-EU traders, addressing unfair practices like manipulative interfaces, manipulative advertising, or geo-blocking rules. It also seeks to enhance the use of ADR by consumers and traders in cross-border disputes through the use of digital tools. In addition, it will improve customer assistance through measures such as the creation of national contact points to facilitate communication between consumers and traders.

Original source

Scope

Policy Area
Other operating condition
Policy Instrument
User/subject rights
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
supranational
Government Branch
executive
Government Body
central government

Complete timeline of this policy change

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2023-10-17
under deliberation

On 17 October 2023, the European Commission adopted a proposal to review the alternative dispute re…

2023-10-24
in consultation

On 24 October 2023, the European Commission opened a consultation, until 20 December 2023, on its p…

2023-12-20
processing consultation

On 20 December 2023, the European Commission closed the consultation on its proposal to review the …