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European Union: European Parliament adopted Directive (EU) 2025/2647 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes

Policy overview

Description

European Parliament adopted Directive (EU) 2025/2647 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes

On 16 December 2025, the European Parliament adopted Directive (EU) 2025/2647 after agreeing to the Council's first reading position. The adoption followed the European Commission proposal of 17 October 2023 to amend Directive 2013/11/EU and Directi…

Scope

Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
supranational
Government Branch
legislature
Government Body
parliament

Complete timeline of this policy change

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2023-10-17
under deliberation

On 17 October 2023, the European Commission proposed a directive amending Directive 2013/11/EU on a…

2023-10-24
in consultation

On 24 October 2023, the European Commission opened a consultation, until 20 December 2023, on its p…

2023-12-20
processing consultation

On 20 December 2023, the European Commission closed the consultation on its proposal to review the …

2025-06-26
under deliberation

On 26 June 2025, the European Parliament and the Council reached a political agreement on the Commi…

2025-11-17
adopted

On 17 November 2025, the Council of the European Union adopted the revised Alternative Dispute Reso…

2025-12-16
adopted

On 16 December 2025, the European Parliament adopted Directive (EU) 2025/2647 after agreeing to the…

2026-01-19
in grace period

On 19 January 2026, Directive (EU) 2025/2647 entered into force, in accordance with Article 6, on 2…

2026-04-20
in force

By 20 April 2026, the European Commission must develop, promote and maintain a user-friendly digita…

2028-03-20
in force

By 20 March 2028, Member States must adopt and publish the laws, regulations and administrative pro…

2028-09-20
in force

From 20 September 2028, Directive (EU) 2025/2647 enters into force fully with the implementation of…