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Description

Council adopted Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes

On 17 November 2025, the Council of the European Union adopted the revised Alternative Dispute Resolution (ADR) Directive, which updates, simplifies, and enhances the framework for resolving consumer–trader disputes outside judicial proceedings. It …

  • Consumer protection: Council approves the updated alternative dispute resolution directive, Council of EU (Official)

Scope

Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
supranational
Government Branch
legislature
Government Body
parliament

Complete timeline of this policy change

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2023-10-17
under deliberation

On 17 October 2023, the European Commission proposed a directive amending Directive 2013/11/EU on a…

2023-10-24
in consultation

On 24 October 2023, the European Commission opened a consultation, until 20 December 2023, on its p…

2023-12-20
processing consultation

On 20 December 2023, the European Commission closed the consultation on its proposal to review the …

2025-06-26
under deliberation

On 26 June 2025, the European Parliament and the Council reached a political agreement on the Commi…

2025-11-17
adopted

On 17 November 2025, the Council of the European Union adopted the revised Alternative Dispute Reso…

2025-12-16
adopted

On 16 December 2025, the European Parliament adopted Directive (EU) 2025/2647 after agreeing to the…

2026-01-19
in grace period

On 19 January 2026, Directive (EU) 2025/2647 entered into force, in accordance with Article 6, on 2…

2026-04-20
in force

By 20 April 2026, the European Commission must develop, promote and maintain a user-friendly digita…

2028-03-20
in force

By 20 March 2028, Member States must adopt and publish the laws, regulations and administrative pro…

2028-09-20
in force

From 20 September 2028, Directive (EU) 2025/2647 enters into force fully with the implementation of…