Description
Opened consultation on the Commission proposal for the review of the ADR framework for consumers
On 24 October 2023, the European Commission opened a consultation, until 20 December 2023, on its proposal to review the alternative dispute resolution (ADR) framework aiming to simplify rules on out-of-court dispute resolution to adapt them to digi…
- European Commission: Consumer rights - adapting out-of-court dispute resolution to digital markets, European Commission (Official)
Scope
Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
supranational
Government Branch
executive
Government Body
central government
Complete timeline of this policy change
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2023-10-17
under deliberation
2023-10-24
in consultation
2023-12-20
processing consultation
2025-06-26
under deliberation
2025-11-17
adopted
2025-12-16
adopted
2026-01-19
in grace period
2026-04-20
in force
2028-03-20
in force