European Union: Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
Progress
Scope
Timeline of events
Council adopted Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
On 17 November 2025, the Council of the European Union adopted the revised Alternative Dispute Resolution (ADR) Directive, which updates, simplifies, and enhances the framework for resolving consumer–trader disputes outside judicial proceedings. It …
SourceCouncil and Parliament reached agreement on proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
On 26 June 2025, the European Parliament and the Council reached a political agreement on the Commission proposal for a revised Alternative Dispute Resolution (ADR) Directive, which revises Directive 2013/11/EU on alternative dispute resolution for …
SourceClosed consultation on the Commission proposal for the review of the ADR framework for consumers
On 20 December 2023, the European Commission closed the consultation on its proposal to review the alternative dispute resolution (ADR) framework aiming to simplify rules on out-of-court dispute resolution to adapt them to digital markets by explici…
SourceOpened consultation on the Commission proposal for the review of the ADR framework for consumers
On 24 October 2023, the European Commission opened a consultation, until 20 December 2023, on its proposal to review the alternative dispute resolution (ADR) framework aiming to simplify rules on out-of-court dispute resolution to adapt them to digi…
SourceEuropean Commission submitted proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
On 17 October 2023, the European Commission proposed a directive amending Directive 2013/11/EU on alternative dispute resolution (ADR) for consumer disputes, alongside amendments to Directives (EU) 2015/2302, (EU) 2019/2161, and (EU) 2020/1828, to m…
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