European Union: Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
Progress
Scope
Timeline of events
Directive (EU) 2025/2647 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes enters into force
From 20 September 2028, Directive (EU) 2025/2647 enters into force fully with the implementation of Member State transposing measures. From this date, the revised Union framework for alternative dispute resolution becomes fully operational at nation…
SourceDeadline for transposing Directive (EU) 2025/2647 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes reached
By 20 March 2028, Member States must adopt and publish the laws, regulations and administrative provisions necessary to comply with Articles 1 to 4 of Directive (EU) 2025/2647, which amends Directive 2013/11/EU and Directives (EU) 2015/2302, (EU) 20…
SourceEuropean Commission digital alternative dispute resolution tool deadline reached under Directive (EU) 2025/2647
By 20 April 2026, the European Commission must develop, promote and maintain a user-friendly digital interactive tool in accordance with Article 20(8) of Directive (EU) 2025/2647. This implementation obligation arises following the Directive’s entry…
SourceDirective (EU) 2025/2647 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes entered into force with grace period
On 19 January 2026, Directive (EU) 2025/2647 entered into force, in accordance with Article 6, on 20 days following its publication in the Official Journal of the European Union on 30 December 2025. National transposition of the Directive must occur…
SourceEuropean Parliament adopted Directive (EU) 2025/2647 amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
On 16 December 2025, the European Parliament adopted Directive (EU) 2025/2647 after agreeing to the Council's first reading position. The adoption followed the European Commission proposal of 17 October 2023 to amend Directive 2013/11/EU and Directi…
SourceCouncil adopted Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
On 17 November 2025, the Council of the European Union adopted the revised Alternative Dispute Resolution (ADR) Directive, which updates, simplifies, and enhances the framework for resolving consumer–trader disputes outside judicial proceedings. It …
SourceCouncil and Parliament reached agreement on proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
On 26 June 2025, the European Parliament and the Council reached a political agreement on the Commission proposal for a revised Alternative Dispute Resolution (ADR) Directive, which revises Directive 2013/11/EU on alternative dispute resolution for …
SourceClosed consultation on the Commission proposal for the review of the ADR framework for consumers
On 20 December 2023, the European Commission closed the consultation on its proposal to review the alternative dispute resolution (ADR) framework aiming to simplify rules on out-of-court dispute resolution to adapt them to digital markets by explici…
SourceOpened consultation on the Commission proposal for the review of the ADR framework for consumers
On 24 October 2023, the European Commission opened a consultation, until 20 December 2023, on its proposal to review the alternative dispute resolution (ADR) framework aiming to simplify rules on out-of-court dispute resolution to adapt them to digi…
SourceEuropean Commission submitted proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes
On 17 October 2023, the European Commission proposed a directive amending Directive 2013/11/EU on alternative dispute resolution (ADR) for consumer disputes, alongside amendments to Directives (EU) 2015/2302, (EU) 2019/2161, and (EU) 2020/1828, to m…
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