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European Union: Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes

Progress

Current status
revoked
20 Jul 2025 revoked
19 Dec 2024 to be revoked
17 Oct 2023 to be revoked
09 Jan 2016 in force
21 May 2013 adopted

Scope

Implementers
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
platform intermediary: e-commerce
Government Branch
legislature
executive
Government Body
parliament
central government
Implementation Level
supranational

Timeline of events

20 Jul 2025
revoked

Regulation (EU) 2024/3228 repealing Regulation (EU) No 524/2013 pertaining to the discontinuation of the European online dispute resolution platform enters into force

On 20 July 2025, Regulation (EU) 2024/3228 repealing Regulation (EU) No 524/2013, discontinuing the European Online Dispute Resolution Platform (ODR platform) entered into force. The Regulation mandates discontinuation of the European online dispute…

Source
Event type law
Action type termination
Government branch legislature
Government body parliament
19 Dec 2024
to be revoked

European Parliament and the European Council adopted Regulation (EU) 2024/3228 repealing Regulation (EU) No 524/2013 pertaining to discontinuation of the European online dispute resolution platform

On 19 December 2024, the European Parliament and the Council adopted Regulation (EU) 2024/3228 repealing Regulation (EU) No 524/2013, discontinuing the European Online Dispute Resolution Platform (ODR platform). The Regulation mandates discontinuati…

Source
Event type law
Action type termination announcement
Government branch legislature
Government body parliament
17 Oct 2023
to be revoked

European Commission submitted proposal for a Regulation repealing Regulation (EU) No 524/2013 pertaining to discontinuation of the European online dispute resolution platform

On 17 October 2023, the European Commission proposed a regulation to repeal Regulation (EU) No 524/2013, discontinuing the European Online Dispute Resolution (ODR) Platform due to its low use. It was highlighted that only about 200 cases are resolve…

Source
Event type law
Action type termination announcement
Government branch executive
Government body central government
09 Jan 2016
in force

Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes entered into force

On 9 January 2016, Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes entered into force. The Regulation seeks to establish an European Union (EU)-wide online dispute resolution (ODR) platform for consumer disputes arisi…

Source
Event type law
Action type implementation
Government branch legislature
Government body parliament
21 May 2013
adopted

European Parliament and European Council adopted Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes

On 21 May 2013, the European Parliament and European Council adopted Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes. The Regulation seeks to establish an European Union (EU)-wide online dispute resolution (ODR) platf…

Source
Event type law
Action type adoption
Government branch legislature
Government body parliament