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European Union: Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes entered into force

Policy overview

Description

Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes entered into force

On 9 January 2016, Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes entered into force. The Regulation seeks to establish an European Union (EU)-wide online dispute resolution (ODR) platform for consumer disputes arisi…

Scope

Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
supranational
Government Branch
legislature
Government Body
parliament

Complete timeline of this policy change

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2013-05-21
adopted

On 21 May 2013, the European Parliament and European Council adopted Regulation (EU) No. 524/2013 o…

2016-01-09
in force

On 9 January 2016, Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes …

2023-10-17
to be revoked

On 17 October 2023, the European Commission proposed a regulation to repeal Regulation (EU) No 524/…

2024-12-19
to be revoked

On 19 December 2024, the European Parliament and the Council adopted Regulation (EU) 2024/3228 repe…

2025-07-20
revoked

On 20 July 2025, Regulation (EU) 2024/3228 repealing Regulation (EU) No 524/2013, discontinuing the…