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On 10 December 2020, Law No. 18869, amending the Telecommunications Business Act, previously Bill No. 2024959, was implemented. The Law establishes quality of service obligations for information and communications network providers (CNP) and value-added telecommunications service providers (VSP) that reach a specific threshold. In particular, the VSP and CNP have to implement measures to ensure "secure means for stability of service" and "process user demands". The specific obligations and the thresholds will be established through a Presidential Decree.
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