Progress

Current status
concluded
27 Sep 2021 concluded
09 Aug 2021 processing consultation
30 Jul 2021 in consultation

Scope

Implementers
United Kingdom
Policy Area
Competition
Policy Instrument
Merger control regulation
Regulated Economic Activity
platform intermediary: user-generated content
Government Branch
executive
Government Body
competition authority
Implementation Level
national

Timeline of events

27 Sep 2021
concluded

CMA closes investigation and clears Facebook's acquisition of Kustomer

On 27 September 2021 the Competition and Markets Authority (CMA) closed its investigation into Facebook's acquisition of Kustomer, a U.S. customer relationship management provider. The CMA cleared the acquisition since it did not find a substantial …

Source
Event type investigation
Action type closure
Government branch executive
Government body competition authority
09 Aug 2021
processing consultation

Consultation closed regarding Facebook's proposed acquisition of Kustomer as part of the CMA's investigation

On 9 August 2021, the Competition and Markets Authority (CMA) closed its consultation on Facebook's proposed acquisition of Kustomer. This follows the CMA opening the investigation on 30 July 2021 which included a consultation on the transaction. Th…

Source
Event type investigation
Action type consultation closed
Government branch executive
Government body competition authority
30 Jul 2021
in consultation

CMA opens investigation into Facebook's proposed acquisition of Kustomer including consultation on the transaction

On 30 July 2021, the Competition and Markets Authority (CMA) opened an investigation into Facebook's proposed acquisition of Kustomer, a U.S. customer relationship management provider, including a consultation regarding the transaction that will run…

Source
Event type investigation
Action type consultation opened
Government branch executive
Government body competition authority