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Description

Closed consultation for proposal to improve the consumer complaint redressal system

The Department of Consumer Affairs has asked major e-commerce food business operators (FBOs) to provide the present framework as well as a plan to improve the consumer complaint redressal system until 28 June 2022. Furthermore, the Department ordered e-commerce FBOs to display to consumers the breakdown of all charges included in the purchase amount, such as shipping charges, packing charges, taxes, surge pricing, and so on. Platforms must also display individual consumer evaluations in a clear manner rather than just aggregated reviews. This aims to maintain consumers' freedom of choice, and e-commerce FBOs were instructed to provide customers the option of sharing their contact information with restaurants if they so desired.

Original source

Scope

Policy Area
Other operating condition
Policy Instrument
Consumer protection regulation
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
national
Government Branch
executive
Government Body
consumer protection authority

Complete timeline of this policy change

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2022-06-13
in consultation

The Department of Consumer Affairs has asked major e-commerce food business operators (FBOs) to pro…

2022-06-28
processing consultation

The Department of Consumer Affairs has asked major e-commerce food business operators (FBOs) to pro…