India: Indian proposal on improving e-commerce consumer complaint redressal mechanism
Progress
Current status
processing consultation
28 Jun 2022 processing consultation
13 Jun 2022 in consultation
Scope
Implementers
India
Policy Area
Other operating conditions
Policy Instrument
User/subject right
Regulated Economic Activity
platform intermediary: e-commerce
Government Branch
executive
Government Body
consumer protection authority
other regulatory body
Implementation Level
national
Timeline of events
Closed consultation for proposal to improve the consumer complaint redressal system
The Department of Consumer Affairs has asked major e-commerce food business operators (FBOs) to provide the present framework as well as a plan to improve the consumer complaint redressal system until 28 June 2022. Furthermore, the Department ordere…
SourceEvent type
order
Action type
consultation closed
Government branch
executive
Government body
consumer protection authority
Opened consultation for proposal to improve the consumer complaint redressal system
The Department of Consumer Affairs has asked major e-commerce food business operators (FBOs) to provide the present framework as well as a plan to improve the consumer complaint redressal system. Furthermore, the Department ordered e-commerce FBOs t…
SourceEvent type
order
Action type
consultation opened
Government branch
executive
Government body
other regulatory body