EU-27: Announced Consumer Protection Cooperation Network letter to Whatsapp to request information on commercial policies

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Description

Announced Consumer Protection Cooperation Network letter to Whatsapp to request information on commercial policies

On 27 January 2022, the Consumer Protection Cooperation Network, which is composed of the EU national consumer protection authorities, sent a letter to WhatsApp to request clarifications about its commercial policies. More precisely, Whatsapp is requested to explain how it ensures that consumers can understand its terms of service and how it uses consumers’ personal data for commercial purposes, including sharing data with other Meta companies and third parties. Whatsapp has to provide such information before the end of February.

Original source

Scope

Policy Area
Other operating condition
Policy Instrument
Consumer protection regulation
Regulated Economic Activity
messaging service provider
Implementation Level
supranational
Government Branch
executive
Government Body
consumer protection authority

Complete timeline of this policy change

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2021-07-12
under deliberation

On 12 July 2021, the European Consumer Organisation (BEUC) filed a complaint with the European Comm…

2022-01-27
under deliberation

On 27 January 2022, the Consumer Protection Cooperation Network, which is composed of the EU nation…

2022-06-08
under deliberation

On 8 June 2022, the Consumer Protection Cooperation Network, which is composed of the EU national c…