Progress

Current status
under deliberation
08 Jun 2022 under deliberation
27 Jan 2022 under deliberation
12 Jul 2021 under deliberation

Scope

Implementers
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Policy Area
Other operating condition
Policy Instrument
Consumer protection regulation
Regulated Economic Activity
messaging service provider
Government Branch
executive
Government Body
consumer protection authority
Implementation Level
supranational

Timeline of events

08 Jun 2022
under deliberation

Second Consumer Protection Cooperation Network letter to Whatsapp to request information on commercial policies

On 8 June 2022, the Consumer Protection Cooperation Network, which is composed of the EU national consumer protection authorities, sent a second letter to WhatsApp to reiterate their request that consumers must be informed about whether WhatsApp der…

Source
Event type investigation
Action type opinion
Government branch executive
Government body consumer protection authority
27 Jan 2022
under deliberation

Announced Consumer Protection Cooperation Network letter to Whatsapp to request information on commercial policies

On 27 January 2022, the Consumer Protection Cooperation Network, which is composed of the EU national consumer protection authorities, sent a letter to WhatsApp to request clarifications about its commercial policies. More precisely, Whatsapp is req…

Source
Event type investigation
Action type opinion
Government branch executive
Government body consumer protection authority
12 Jul 2021
under deliberation

Complaint filed by BEUC regarding multiple breaches of EU consumer rights

On 12 July 2021, the European Consumer Organisation (BEUC) filed a complaint with the European Commission and the European Network of Consumer Authorities alleging that WhatsApp forces users to accept its new terms of use and privacy policy. BEUC co…

Source
Event type investigation
Action type announcement
Government branch executive
Government body consumer protection authority