EU-27: Second Consumer Protection Cooperation Network letter to Whatsapp to request information on commercial policies

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Description

Second Consumer Protection Cooperation Network letter to Whatsapp to request information on commercial policies

On 8 June 2022, the Consumer Protection Cooperation Network, which is composed of the EU national consumer protection authorities, sent a second letter to WhatsApp to reiterate their request that consumers must be informed about whether WhatsApp derives revenues from policies relating to users’ personal data. Additionally, Whatsapp is requested to explain how it intends to communicate the future Terms of Service updates to its users. Whatsapp is given a deadline until July 2022 to provide the requested information.

Original source

Scope

Policy Area
Other operating condition
Policy Instrument
Consumer protection regulation
Regulated Economic Activity
messaging service provider
Implementation Level
supranational
Government Branch
executive
Government Body
consumer protection authority

Complete timeline of this policy change

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2021-07-12
under deliberation

On 12 July 2021, the European Consumer Organisation (BEUC) filed a complaint with the European Comm…

2022-01-27
under deliberation

On 27 January 2022, the Consumer Protection Cooperation Network, which is composed of the EU nation…

2022-06-08
under deliberation

On 8 June 2022, the Consumer Protection Cooperation Network, which is composed of the EU national c…