Description

Competition Authority fined Trustpilot EUR 4 million and prohibited continuation of unfair commercial practices

On 17 March 2026, the Competition Authority (AGCM) found that Trustpilot Group had engaged in unfair commercial practices in violation of the Consumer Code and imposed a fine of EUR 4 million. The AGCM found three categories of contested conduct. It…

Scope

Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: user-generated content
Implementation Level
national
Government Branch
executive
Government Body
competition authority

Complete timeline of this policy change

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2025-05-06
under deliberation

On 6 May 2025, the Competition Authority (AGCM) opened investigative proceedings against Trustpilot…

2026-03-17
in force

On 17 March 2026, the Competition Authority (AGCM) found that Trustpilot Group had engaged in unfai…