Italy: Competition Authority investigation into Trustpilot over alleged unfair commercial practices (PS12962)
Progress
Current status
in force
17 Mar 2026 in force
06 May 2025 under deliberation
Scope
Implementers
Italy
Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: user-generated content
Government Branch
executive
Government Body
competition authority
Implementation Level
national
Timeline of events
Competition Authority fined Trustpilot EUR 4 million and prohibited continuation of unfair commercial practices
On 17 March 2026, the Competition Authority (AGCM) found that Trustpilot Group had engaged in unfair commercial practices in violation of the Consumer Code and imposed a fine of EUR 4 million. The AGCM found three categories of contested conduct. It…
SourceEvent type
investigation
Action type
ruling
Government branch
executive
Government body
competition authority
Competition Authority opened investigation into Trustpilot over alleged unfair commercial practices
On 6 May 2025, the Competition Authority (AGCM) opened investigative proceedings against Trustpilot Group for possible violation of the Consumer Code (Legislative Decree No 206 of 6 September 2005, as amended). The proceedings concerned conduct alle…
SourceEvent type
investigation
Action type
announcement
Government branch
executive
Government body
competition authority