China: National Standardisation Administration adopted national standard on e-commerce platform service quality evaluation

On 29 August 2025, the National Standardisation Administration adopted the national standard on e-commerce platform service quality evaluation. The standard establishes an evaluation index system for the service quality of e-commerce platforms, outlining rules for determining and assigning values to evaluation indicators. It establishes evaluation principles and processes, detailing rules for forming evaluation results, and setting principles for expansion. The standard aims to improve the service quality of e-commerce platforms, optimise the user experience, and enhance the quality of e-commerce platform supervision.