China: National standard on e-commerce platform service quality evaluation (GB/T 31526--2025)
Progress
Current status
in force
01 Dec 2025 in force
29 Aug 2025 adopted
Scope
Implementers
China
Policy Area
Consumer protection
Policy Instrument
Quality of Service requirement
Regulated Economic Activity
platform intermediary: e-commerce
Government Branch
executive
Government Body
central government
Implementation Level
national
Timeline of events
National standard on e-commerce platform service quality evaluation enters into force
On 1 December 2025, the national standard on e-commerce platform service quality evaluation entered into force. The standard proposes an evaluation index system for the service quality of e-commerce platforms, outlining rules for determining and ass…
SourceEvent type
order
Action type
implementation
Government branch
executive
Government body
central government
National Standardisation Administration adopted national standard on e-commerce platform service quality evaluation
On 29 August 2025, the National Standardisation Administration adopted the national standard on e-commerce platform service quality evaluation. The standard establishes an evaluation index system for the service quality of e-commerce platforms, outl…
SourceEvent type
order
Action type
adoption
Government branch
executive
Government body
central government