United Kingdom: Competition and Markets Authority issued consultation letter stating consumer protection concerns over Oasis concert sales

Description

Competition and Markets Authority issued consultation letter stating consumer protection concerns over Oasis concert sales

On 24 March 2025, the Competition and Markets Authority (CMA) issued a consultation letter to Ticketmaster as part of the investigation into the Oasis ticket sales. The letter sets out the CMA’s concerns that consumers may have been misled by unclear labelling, inadequate disclosure of pricing structures, and confusion over ticket categories. The CMA is consulting Ticketmaster on proposed changes requiring clearer and timelier information to ensure compliance with consumer protection law.

Original source

Scope

Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: other
Implementation Level
national
Government Branch
executive
Government Body
consumer protection authority

Complete timeline of this policy change

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2024-09-05
under deliberation

On 5 September 2024, the UK Competition and Markets Authority (CMA) launched an investigation into …

2025-03-24
under investigation

On 24 March 2025, the Competition and Markets Authority (CMA) issued a consultation letter to Ticke…

2025-09-15
in force

On 15 September 2025, the Competition and Markets Authority (CMA) secured undertakings from Ticketm…