Malaysia: Closed consultation on General Consumer Code of Practice for the Communications and Multimedia Industry2020

On 6 July 2020, the public consultation closes on the General Consumer Code of Practice for the Communications and Multimedia Industry. The code outlines acceptable standards for the communications and multimedia industry, providing a guide for consumers and a self-regulation framework for service providers. The code addresses fundamental principles, information for consumers, contractual terms, billing, credit practices, complaints handling, and administrative matters. It aims to ensure good service and fair outcomes for consumers and applies to all licensed service providers. Specific sub-codes may be developed to address industry-specific needs.