Vietnam: Implemented Telecommunications Law (No. 24/2023/QH15) including consumer protection regulation
Description
Implemented Telecommunications Law (No. 24/2023/QH15) including consumer protection regulation
On 1 July 2024, the Telecommunications Law (No. 24/2023/QH15) came into force. The legislation includes restrictions on pricing and business practices that are deemed to be unfair to consumers. Telecommunications service providers are obliged to provide accurate and fair pricing information to their customers. Furthermore, the legislation mandates transparency with regard to tariff charges, contract clauses, and technical standards.
Original sourceScope
Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
infrastructure provider: internet and telecom services, messaging service provider, infrastructure provider: cloud computing, storage and databases
Implementation Level
national
Government Branch
executive
Government Body
central government
Complete timeline of this policy change
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2022-10-27
in consultation
2022-12-27
processing consultation
2023-11-24
adopted