Description

Adopted Telecommunications Law (No. 24/2023/QH15) including consumer protection regulation

On 24 November 2023, the Telecommunications Law (No. 24/2023/QH15) was adopted. The legislation includes restrictions on pricing and business practices that are deemed to be unfair to consumers. Telecommunications service providers are obliged to provide accurate and fair pricing information to their customers. Furthermore, the legislation mandates transparency with regard to tariff charges, contract clauses, and technical standards.

Original source

Scope

Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
infrastructure provider: internet and telecom services, messaging service provider, infrastructure provider: cloud computing, storage and databases
Implementation Level
national
Government Branch
legislature
Government Body
parliament

Complete timeline of this policy change

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2022-10-27
in consultation

On 27 October 2022, the government opened a consultation on the draft Telecommunications Law until …

2022-12-27
processing consultation

On 27 December 2022, the government closed its consultation on the draft Telecommunications Law. Th…

2023-11-24
adopted

On 24 November 2023, the Telecommunications Law (No. 24/2023/QH15) was adopted. The legislation inc…

2024-07-01
in force

On 1 July 2024, the Telecommunications Law (No. 24/2023/QH15) came into force. The legislation incl…

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