Vietnam: Adopted Telecommunications Law (No. 24/2023/QH15) including consumer protection regulation

On 24 November 2023, the Telecommunications Law (No. 24/2023/QH15) was adopted. The legislation includes restrictions on pricing and business practices that are deemed to be unfair to consumers. Telecommunications service providers are obliged to provide accurate and fair pricing information to their customers. Furthermore, the legislation mandates transparency with regard to tariff charges, contract clauses, and technical standards.