Denmark: Issued ruling in Datatilsynet Investigation into IDA Forsikring regarding use of AI to analyse recorded conversations
Description
Issued ruling in Datatilsynet Investigation into IDA Forsikring regarding use of AI to analyse recorded conversations
On 27 June 2024, the Danish Data Protection Authority (Datatilsynet) issued a ruling in its investigation into insurance company IDA Forsikring regarding their use of artificial intelligence to analyse recordings of customer service telephone conver…
Scope
Policy Area
Data governance
Policy Instrument
Data protection regulation
Regulated Economic Activity
ML and AI development, other service provider
Implementation Level
national
Government Branch
executive
Government Body
data protection authority