Denmark: Issued ruling in Datatilsynet Investigation into IDA Forsikring regarding use of AI to analyse recorded conversations

On 27 June 2024, the Danish Data Protection Authority (Datatilsynet) issued a ruling in its investigation into insurance company IDA Forsikring regarding their use of artificial intelligence to analyse recordings of customer service telephone conversations. Datatilsynet found that the recording an analysis of such phone calls was permissible in principle, but that the current process for obtaining consent did not meet prerequisites set by data protection rules.