Denmark: Datatilsynet Investigation into IDA Forsikring regarding use of AI to analyse recorded conversations
Progress
Current status
in force
27 Jun 2024 in force
01 Mar 2023 under deliberation
Scope
Implementers
Denmark
Policy Area
Data governance
Policy Instrument
Data protection regulation
Regulated Economic Activity
ML and AI development
other service provider
Government Branch
executive
Government Body
data protection authority
Implementation Level
national
Timeline of events
Issued ruling in Datatilsynet Investigation into IDA Forsikring regarding use of AI to analyse recorded conversations
On 27 June 2024, the Danish Data Protection Authority (Datatilsynet) issued a ruling in its investigation into insurance company IDA Forsikring regarding their use of artificial intelligence to analyse recordings of customer service telephone conver…
SourceEvent type
investigation
Action type
ruling
Government branch
executive
Government body
data protection authority
Announced Datatilsynet Investigation into IDA Forsikring regarding use of AI to analyse recorded conversations
On 1 March 2023, the Danish Data Protection Authority (Datatilsynet) began an investigation into insurance company IDA Forsikring regarding their use of artificial intelligence to analyse recordings of customer service telephone conversations. The i…
SourceEvent type
investigation
Action type
announcement
Government branch
executive
Government body
data protection authority