United States of America: Issued final consent order with penalties for HomeAdvisor
Description
Issued final consent order with penalties for HomeAdvisor
On 21 April 2023, the Federal Trade Commission (FTC) announced a finalised consent order against company HomeAdvisor, after an investigation that it had used deceptive methods to sell home improvement project leads to service providers. The FTC's complaint officially charged HomeAdvisor with making false, misleading, or unsubstantiated claims about the quality and sources of its leads online. The consent order requires HomeAdvisor to pay up to USD 7.2 million in redress, and prohibits the company from making false or misleading claims regarding its leads.
Original sourceScope
Policy Area
Other operating conditions
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: other
Implementation Level
national
Government Branch
executive
Government Body
consumer protection authority
Complete timeline of this policy change
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2022-03-11
under deliberation
2023-01-23
under investigation