Description

Competition and Markets Authority fined StubHub around GBP 900,000 and required to refund customers

On 23 June 2026, the Competition and Markets Authority (CMA) found that StubHub breached consumer protection law by not displaying the full ticket price at the outset of the purchasing process. Mandatory fees, including service and delivery charges,…

Scope

Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: other
Implementation Level
national
Government Branch
executive
Government Body
consumer protection authority

Complete timeline of this policy change

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2025-11-17
under deliberation

On 17 November, the Competition and Markets Authority (CMA) opened an investigation into online tic…

2026-06-23
in force

On 23 June 2026, the Competition and Markets Authority (CMA) found that StubHub breached consumer p…