United Kingdom: Competition and Markets Authority Investigation into Stubhub concerning transparency of mandatory fees
Progress
Current status
in force
23 Jun 2026 in force
17 Nov 2025 under deliberation
Scope
Implementers
United Kingdom
Policy Area
Consumer protection
Policy Instrument
Fair marketing and advertising practice requirement
Regulated Economic Activity
platform intermediary: other
Government Branch
executive
Government Body
consumer protection authority
Implementation Level
national
Timeline of events
Competition and Markets Authority fined StubHub around GBP 900,000 and required to refund customers
On 23 June 2026, the Competition and Markets Authority (CMA) found that StubHub breached consumer protection law by not displaying the full ticket price at the outset of the purchasing process. Mandatory fees, including service and delivery charges,…
Event type
investigation
Action type
ruling
Government branch
executive
Government body
consumer protection authority
Competition and Markets Authority opened investigation into Stubhub concerning transparency of mandatory fees
On 17 November, the Competition and Markets Authority (CMA) opened an investigation into online ticketing company Stubhub concerning the transparency of mandatory fees. Specifically, the CMA is evaluating whether these fees are included in the total…
Event type
investigation
Action type
announcement
Government branch
executive
Government body
consumer protection authority