Description

Central Bank of Kenya closes consultation on financial consumer protection framework

On 28 April 2026, the Central Bank of Kenya closes the consultation on the financial consumer protection framework. The framework applies to all licensed financial service providers operating across any channel, including digital platforms. It impos…

Scope

Policy Area
Consumer protection
Policy Instrument
Quality of Service requirement
Regulated Economic Activity
digital payment provider (incl. cryptocurrencies), other service provider, platform intermediary: other
Implementation Level
national
Government Branch
executive
Government Body
central bank

Complete timeline of this policy change

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2026-04-14
in consultation

On 14 April 2026, the Central Bank of Kenya opened a consultation on the financial consumer protect…

2026-04-28
processing consultation

On 28 April 2026, the Central Bank of Kenya closes the consultation on the financial consumer prote…