Description

Central Bank of Kenya opened consultation on financial consumer protection framework

On 14 April 2026, the Central Bank of Kenya opened a consultation on the financial consumer protection framework, until 28 April 2026. The framework applies to all licensed financial service providers operating across any channel, including digital …

Scope

Policy Area
Consumer protection
Policy Instrument
Quality of Service requirement
Regulated Economic Activity
digital payment provider (incl. cryptocurrencies), other service provider, platform intermediary: other
Implementation Level
national
Government Branch
executive
Government Body
central bank

Complete timeline of this policy change

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2026-04-14
in consultation

On 14 April 2026, the Central Bank of Kenya opened a consultation on the financial consumer protect…

2026-04-28
processing consultation

On 28 April 2026, the Central Bank of Kenya closes the consultation on the financial consumer prote…