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Description

Announced Washington Attorney General lawsuit against Grubhub Inc.

On 21 March 2022, the Washington Attorney General has announced a lawsuit against Grubhub Inc. for charging hidden fees and using deceptive marketing tactics. Grubhub is a food delivery company accused of having harmed consumers in a variety of ways in the lawsuit, namely by: using "dark patterns" such as deceptive fees hiding the final cost of orders; listing restaurants not signed up for the Grubhub platform; creating fake restaurant websites to gain users; listing deceptive phone numbers to mislead consumers; misleadingly advertising “free” online ordering; and hosting a promotion that falsely claimed to help restaurants during the pandemic.

Original source

Scope

Policy Area
Other operating condition
Policy Instrument
Consumer protection regulation
Regulated Economic Activity
platform intermediary: other
Implementation Level
subnational
Government Branch
executive
Government Body
central government

Complete timeline of this policy change

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2022-03-21
under deliberation

On 21 March 2022, the Washington Attorney General has announced a lawsuit against Grubhub Inc. for …

2022-12-30
in force

On 30 December 2022, the Washington D.C. Attorney General announced that a settlement had been reac…