Thailand: Office of Consumer Protection Board launched FastTrack digital complaint management system

On 6 March 2026, Thailand’s Office of the Consumer Protection Board launched the OCPB FastTrack digital complaint management system. The system applies to businesses participating in the OCPB’s complaint resolution framework, including e-commerce platforms and online service providers. It enables the Office of the Consumer Protection Board to transmit consumer complaints directly to participating companies in real time while supervising compliance with complaint-handling procedures. The system builds on the existing OCPB Connect platform, which previously linked the authority with government agencies, and extends the system to private sector partners through memoranda of understanding. The initial partners include companies such as Shopee, Lazada, TikTok Shop, CPALL and other firms across e-commerce, finance and logistics sectors. Consumers can submit complaints through the Office of the Consumer Protection Board website, the OCPB Connect mobile application, a web application interface and the official LINE account.