Thailand: FastTrack digital complaint management system
Progress
Current status
adopted
06 Mar 2026 adopted
Scope
Implementers
Thailand
Policy Area
Consumer protection
Policy Instrument
User/subject right
Regulated Economic Activity
platform intermediary: e-commerce
Government Branch
executive
Government Body
consumer protection authority
Implementation Level
national
Timeline of events
Office of Consumer Protection Board launched FastTrack digital complaint management system
On 6 March 2026, Thailand’s Office of the Consumer Protection Board launched the OCPB FastTrack digital complaint management system. The system applies to businesses participating in the OCPB’s complaint resolution framework, including e-commerce pl…
SourceEvent type
outline
Action type
adoption
Government branch
executive
Government body
consumer protection authority