Brazil: Consumer Protection Code amendment on waiting time for human attendant in non-presential consumer service (PL 109/2026) was introduced to Chamber of Deputies

On 2 February 2026, Bill No. 109/2026 was introduced to the Chamber of Deputies. The Bill would insert Article 33-A into Law No. 8,078 of 11 September 1990 (Consumer Protection Code). It would apply to providers offering consumer service channels th…