Brazil: Bill amending Law No. 8.078 of 11 September 1990 to add Article 33-A on maximum waiting time for human attendant in non-presential consumer service (PL 109/2026)
Progress
Current status
under deliberation
02 Feb 2026 under deliberation
Scope
Implementers
Brazil
Policy Area
Consumer protection
Policy Instrument
Quality of Service requirement
Regulated Economic Activity
cross-cutting
Government Branch
legislature
Government Body
parliament
Implementation Level
national
Timeline of events
Consumer Protection Code amendment on waiting time for human attendant in non-presential consumer service (PL 109/2026) was introduced to Chamber of Deputies
On 2 February 2026, Bill No. 109/2026 was introduced to the Chamber of Deputies. The Bill would insert Article 33-A into Law No. 8,078 of 11 September 1990 (Consumer Protection Code). It would apply to providers offering consumer service channels th…
Event type
law
Action type
introduction
Government branch
legislature
Government body
parliament