Poland: Office of Competition and Consumer Protection announced investigation into Meta over alleged failure to provide effective contact channels

On 11 February 2026, the President of the Office of Competition and Consumer Protection (UOKiK) announced that charges had been brought against Meta Platforms, allegedly failing to provide consumers with effective and direct contact channels. The investigation follows concerns that users of Facebook and Instagram are unable to access an email address or telephone number for the business, instead being directed through complex electronic forms and help centres that do not allow for dialogue. Under Article 12(1)(3) of the Consumer Rights Act, traders concluding distance contracts are obliged to provide clear and comprehensible information on effective contact channels at the latest when a consumer expresses willingness to be bound by a contract. The aim of this requirement is to ensure that users can clarify problems such as account takeovers, payment disputes, or service access loss. If the allegations are confirmed, Meta faces a financial penalty of up to 10% of its annual turnover.