United Kingdom: Office of Communication closes consultation on inquiry into impact of artificial intelligence in telecommunications sector

On 10 March 2026, the Office of Communications closes its consultation to contribute evidence on the impact of artificial intelligence (AI) in United Kingdom telecoms markets. The consultation covers how AI tools are being adopted across the telecoms value chain and the customer journey, and how these uses affect residential and business customers. The work is structured around three questions on how AI tools are being deployed, the risks and opportunities for residential and business customers, and whether changes to the Office of Communications’ rules may be needed to support responsible innovation and protect customers. The Office of Communications plans to publish its findings in the second half of 2026 and to indicate any next steps at that stage.