United Kingdom: Office of Communications released interim guidance on super-complaints under Online Safety Act

On 2 January 2026, the Office of Communications (Ofcom) issued guidance on the operation of the super-complaints regime under the Online Safety Act. The interim guidance sets out what constitutes a super-complaint, who may submit one, and the admissibility requirements. A super-complaint must be in writing, identify an organisational contact, specify the regulated services or service providers concerned, describe the relevant service features or conduct, state the category of material risk or adverse impact, and be accompanied by current, objective, and verifiable evidence. Where a single service or provider is concerned, the complaint must explain its particular importance or scale of impact. The interim guidance explains that individual complaints must be raised with service providers first and may be submitted to the Office of Communications (Ofcom) via its online complaints portal, noting that Ofcom cannot act on individual complaints. It also describes the expression of interest process, an eligibility assessment within 30 days, and a usual 90-day response period for admissible super-complaints, pending release of final guidance in February 2026.