United Kingdom: Office of Communications opened consultation on super-complaints under Online Safety Act

On 8 September 2025, the Office of Communications (Ofcom) opened a consultation on the draft guidance on super-complaints under the Online Safety Act 2023, until 3 November 2025. The guidance outlines the statutory mechanism for eligible organisations to raise concerns about features or conduct of regulated online services that present material risks of significant harm to users or adverse impacts on freedom of expression. To be eligible, organisations must represent user or public interests, demonstrate independence from regulated services, contribute significantly as experts to public discussions on online safety matters, and show due regard to Ofcom's guidance. Super-complaints should focus on systemic issues affecting multiple users and require robust, relevant, current, and objective evidence. Ofcom will assess each complaint within statutory timeframes and may respond through various actions, including regulatory enforcement, policy development, further research, or referral to other authorities.