United Kingdom: Competition and Markets Authority opened investigation into viagogo concerning transparency of mandatory fees

On 17 November, the Competition and Markets Authority (CMA) opened an investigation into online ticketing company viagogo concerning the transparency of mandatory fees. Specifically, the CMA is evaluating whether these fees are included in the total price the consumer sees at the beginning of the purchase process. The investigation is carried out under the CMA's consumer protection enforcement powers under the Digital Markets, Competition and Consumers Act 2024.