Netherlands: Dutch Data Protection Authority and Netherlands Authority for Consumers and Markets issued joint statement on obligations for chatbot use in customer service
Description
Dutch Data Protection Authority and Netherlands Authority for Consumers and Markets issued joint statement on obligations for chatbot use in customer service
On 2 October 2025, the Dutch Data Protection Authority (AP) and the Netherlands Authority for Consumers and Markets (ACM) issued a joint statement requiring organisations that use chatbots in customer service to ensure that individuals are always ab…
Scope
Policy Area
Data governance
Policy Instrument
Data protection regulation
Regulated Economic Activity
platform intermediary: user-generated content, platform intermediary: e-commerce
Implementation Level
national
Government Branch
executive
Government Body
data protection authority