Netherlands: Dutch Data Protection Authority and Netherlands Authority for Consumers and Markets joint statement on obligations for chatbot use in customer service
Progress
Current status
adopted
02 Oct 2025 adopted
Scope
Implementers
Netherlands
Policy Area
Data governance
Policy Instrument
Data protection regulation
Regulated Economic Activity
platform intermediary: user-generated content
platform intermediary: e-commerce
Government Branch
executive
Government Body
data protection authority
Implementation Level
national
Timeline of events
Dutch Data Protection Authority and Netherlands Authority for Consumers and Markets issued joint statement on obligations for chatbot use in customer service
On 2 October 2025, the Dutch Data Protection Authority (AP) and the Netherlands Authority for Consumers and Markets (ACM) issued a joint statement requiring organisations that use chatbots in customer service to ensure that individuals are always ab…
SourceEvent type
outline
Action type
adoption
Government branch
executive
Government body
data protection authority