Brazil: Central Bank of Brazil adopted dispute feature for digital contestation by Pix users

On 30 September 2025, the Central Bank of Brazil (BCB) adopted the Pix “dispute button”. The feature applies to all Pix users and allows digital contestation of transactions in cases of fraud, scams, or coercion. Pix is an instant payment system created by the Bank, allowing users to make bank transfers between accounts using QR codes or Pix keys. When a dispute is filed, the scammer’s bank must block funds immediately, and both banks have up to seven days to review the case, with refunds issued within eleven days if fraud is confirmed. The feature does not cover commercial disagreements, mistaken payments, or disputes involving bona fide third parties.