Nigeria: Communications Commission adopted Nigerian Communications (Quality of Service) Regulations, 2024

On 29 July 2024, the Nigerian Communications Commission (NCC) adopted the Nigerian Communications (Quality of Service) Regulations 2024. The regulations aim to protect consumer interests by addressing unfair practices concerning tariffs, service quality, and availability. It outlines minimum service quality standards, measurement methods, reporting procedures, and record-keeping requirements for licensed communication service providers. Elements include the definition of reporting periods and areas, the NCC's auditing and investigative powers, enforcement measures for contraventions, and a schedule of administrative fines for non-compliance.