Canada: Opened consultation on CRTC’s proposed self-service mechanisms as part of review and amendments to Wireless Code and Internet Code (2024-295)

On 22 November 2024, the Canadian Radio-television and Telecommunications Commission (CRTC) opened the public consultation on enhancing self-service mechanisms for wireless and internet services until 9 January 2025. The mechanism is part of the revision and amendments to the Wireless Code and the Internet Code. The consultation aims to gather information on mandating self-service mechanisms to simplify the modification, right-sizing, or cancellation of service plans. The consultation focuses on ensuring accessibility for persons with disabilities, limiting or prohibiting fees for using self-service mechanisms, and protecting customer privacy when technologies such as machine learning and generative artificial intelligence are used.