Philippines: Issued ruling in PCC investigation into Grab for alleged delayed customer refunds pertaining to price monitoring commitments
Description
Issued ruling in PCC investigation into Grab for alleged delayed customer refunds pertaining to price monitoring commitments
On 15 May 2023, the Philippine Competition Commission (PCC) imposed a fine of PHP 9 million (ca. USD 462'892) on Grab Philippines for not fully refunding customers more than three years after the initial reimbursement order linked to its price monitoring commitment. In February 2023, PPC already fined Grab Holdings PHP 9 million (USD 462'892) for failing to comply with three refund orders totalling PHP 25.45 million (ca. USD 444'335), issued between November 2019 and October 2020. PCC also mandated Grab to establish an alternative refund mechanism to facilitate remaining claims and to enhance customer awareness of the refund process.
Original sourceScope
Policy Area
Competition
Policy Instrument
Merger control regulation
Regulated Economic Activity
platform intermediary: e-commerce
Implementation Level
national
Government Branch
executive
Government Body
competition authority
Complete timeline of this policy change
Hide details
2018-04-03
under deliberation
2018-04-06
under investigation
2018-08-10
in force
2018-10-11
in force
2019-11-18
in force
2023-02-02
in force