Vietnam: Adopted Law on Protection of Consumers' Rights (No. 19/2023/QH15) including quality of service requirements

On 20 June 2023, the National Assembly adopted the Law on Consumer Protection, including provisions for quality of service requirements. The law stipulates that traders must adhere to established regulations pertaining to the safety, measurements, quantity, weight, quality, and uses of the products, goods, and services they offer. Additionally, traders are obliged to issue warnings about any potential dangers associated with their products that could harm the safety, health, or property of consumers, along with legally prescribed precautions. Furthermore, traders are obliged to implement adequate measures to ensure the safety and security of consumer information. This obligation also extends to instances where traders have authorised or hired a third-party service provider. In addition, traders are obliged to provide accurate information, display labels truthfully, comply with the law on prices, and notify customers of standard form contracts and general trading conditions prior to trading. Moreover, the stipulations regarding warranties and liability for defective products and goods are also set forth. The legislation introduces a specific section on the regulation of remote transactions, including online transactions. The legislation requires that traders must provide comprehensive and accurate information to consumers during remote transactions. This information must include details about the trader, product specifics, transaction terms, and the consumer's rights. The law specifies the procedures for concluding contracts in remote transactions, ensuring that consumers have all necessary information to make informed decisions and specifying their rights to terminate contracts under certain conditions. The law enters into force on 1 July 2024.