Brazil: Implemented legal framework for the electronic games industry including quality of service requirement (Law 14.852)

On 6 May 2024, the legal framework for the electronic games industry (Law No. 14.852) came into force on the day of its publication in the Federal Official Gazette. The law mandates game developers to implement appropriate measures and establish platforms for open dialogue with young users. It is the responsibility of providers to ensure that their platforms do not enable neglect, discrimination, or other harmful behaviours and to adhere to laws that ensure accessibility for children with disabilities. Article 16 stipulates the necessity of implementing safeguards in interactive electronic games, including systems for handling complaints, providing feedback on those complaints, and mechanisms for appealing decisions or sanctions. Furthermore, it necessitates comprehensive transparency regarding complaint handling and community management, in addition to proactive measures to promote rights and educate users, thereby ensuring that games are safe and inclusive for young participants.