Brazil: Adopted legal framework for the electronic games industry including quality of service requirement (PL 2796/2021)

On 9 April 2024, the Brazilian Parliament adopted the Bill establishing a legal framework for the electronic games industry (PL 2796/2021). The Bill mandates game developers to implement appropriate measures and establish platforms for open dialogue with young users. It is the responsibility of providers to ensure that their platforms do not enable neglect, discrimination, or other harmful behaviours and to adhere to laws that ensure accessibility for children with disabilities. Article 16 stipulates the necessity of implementing safeguards in interactive electronic games, including systems for handling complaints, providing feedback on those complaints, and mechanisms for appealing decisions or sanctions. Furthermore, it necessitates comprehensive transparency regarding complaint handling and community management, in addition to proactive measures to promote rights and educate users, thereby ensuring that games are safe and inclusive for young participants.